Refund Policy

We want every Chomok order to reach you correctly and in good condition. Refund or replacement requests are reviewed based on the circumstances of each order.

Eligible Issues

Please contact us as soon as possible if your order is missing an item, contains an incorrect item, arrives damaged, or has another significant quality problem.

Review Process

We may request the order number, photographs, or other details needed to verify the issue. Approved resolutions may include replacement, store credit, partial refund, or full refund depending on the case.

Change of Mind

Because food is prepared for each order, cancellations or refunds may not be available after preparation has started unless Chomok approves an exception.

Payment Timing

When a monetary refund is approved, processing time may depend on the original payment method and the payment service provider.